DISCOUNTS 

We offer generous discounts and free shipping when you order more items from our collection! Check the below table for details:

 

TOTAL ORDER VALUE ELIGIBLE DISCOUNT COUPON CODE SHIPPING
USD 299 - 999 - - $50
USD 1,000 - 1,999 5% TAKE5 FREE
USD 2,000 - 3,999 10% TAKE10 FREE
USD 4,000 and up 15% TAKE15 FREE

 

 

  1. These discounts only apply to orders which are for items we have available in our stock. If you wish to order jewelry from us which is not in stock, please contact us.
  2. There is no minimum order quantity for website orders. There is a minimum order value of $99 only.

 

    PAYMENTS

    We accept the following payment methods:

    • Most major credit cards
    • PayPal
    • Bank transfer

     

    We recommend paying by credit card or PayPal if your order value is less than USD 1000. For orders valued above USD 1000, we recommend paying by bank transfer. Bank details will be provided with your invoice.

     

    RETURNS

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit.


    To be eligible for a refund, your item must be unused and in the same condition that you received it.


    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monera-design.com.

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@monera-design.com and send your item to: Room 224, 17th Fl., Silom Road 919/224 Jewelry Trade Center Bangkok Bangkok Thailand 10500. Please note we can only exchange for the same item if it is available in our inventory. If the item is unavailable, we will provide you a store credit.

    Shipping

    To return your product, you should mail your product to: Room 224, 17th Fl., Silom Road 919/224 Jewelry Trade Center Bangkok Bangkok Thailand 10500.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.